Refund & Cancellation Policy

Reams sells digital files that are generated and delivered to you immediately after payment. This policy explains when refunds apply.

Before you pay

You can build and preview your full design for free. The live preview shows exactly what your file will contain before you pay — so please review it carefully. Payment of ₹75 only unlocks the download of the design you have already previewed.

Cancellations

Because the file is generated and delivered instantly upon payment, an order cannot be cancelled once payment is completed and the file has been generated.

Refunds

As these are digital goods delivered immediately and previewed in full before purchase, all sales are generally final and non-refundable. However, we will gladly issue a re-delivery or a refund in the following cases:

• You were charged but did not receive your file (and it is not in your email or available to download).
• The delivered file is corrupted or technically faulty and we are unable to fix or re-deliver it.
• You were charged more than once for the same order due to a technical error.

In the first two cases we will first attempt to re-deliver a correct file at no extra cost. If we cannot resolve the issue, we will refund the amount paid for that order.

How to request a refund

Email hello@tryreams.com within 7 days of your purchase, including the email/mobile number used at checkout and, if available, the Razorpay payment ID. We aim to respond within 2 business days.

How refunds are issued

Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days of approval. The exact timing depends on your bank or card issuer.

Edits

The ₹25 edit fee follows the same policy: it unlocks a re-download of a design you have edited and previewed, and is non-refundable except in the technical-failure cases above.

Contact

Any questions about refunds? Email hello@tryreams.com.